Privacy Policy
Privacy Policy
Last updated:
27 August 2026 Karting Central Ltd respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and share your data when you visit our websites, purchase tickets or vouchers, submit a booking request, create an account, contact us or receive communications from us.1. Who we areKarting Central Ltd is the data controller responsible for your personal information.
Company: Karting Central Ltd
Company number: 16453905
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: enquiries@kartingcentral.co.uk
Website: kartingcentral.co.uk
Our registered company information can be verified through Companies House.
2. Information we collect Depending on how you interact with us, we may collect:
Your name, email address, telephone number and postal address. Account login information and customer-dashboard details. Ticket, voucher, referral and tracking codes. Booking details, including circuit, date, time, group size and participant information.Karting, accommodation and package preferences.Payment status, transaction references and limited billing information.
Communications sent through email, telephone, WhatsApp, forms or customer support.
Marketing preferences and records of consent or unsubscribe requests.Device, browser, IP address, cookie and website-usage information. Information required to process cancellations, refunds, complaints or safety-related enquiries.Payment-card information is normally processed directly by our payment providers. Karting Central does not ordinarily store complete card details.
3. How we use your informationWe use personal information to:
Process ticket, voucher and package purchases.Manage booking and availability requests.Operate customer accounts and dashboards.Send payment links, bank-transfer instructions, receipts and booking confirmations.Provide tracking codes and voucher-redemption services.Communicate with circuits, hotels and other fulfilment partners. Provide customer support and respond to enquiries.Prevent fraud, misuse and unauthorised voucher redemption. Manage referrals, promotional offers and customer credits.Improve our websites, services and booking experience.Send relevant service communications.Send marketing communications where permitted.Meet our accounting, legal and regulatory obligations.
4. Our lawful basesWe process your data under one or more of the following lawful bases:
Contract: to fulfil a purchase, voucher, booking or service requested by you.Legitimate interests: to administer our services, support customers, prevent fraud and improve our business.Consent: where you have agreed to receive particular marketing communications or optional cookies.Legal obligation: where records must be retained or disclosed under applicable law.You may withdraw consent for marketing at any time without affecting the lawfulness of earlier processing.
5. Email and SMS communicationsWe may send transactional messages relating to:
Purchases and payment requests.Booking submissions and confirmations.Voucher delivery or redemption. Changes affecting a booking.Account access and security. Customer-service enquiries.We may also send offers, reminders and service updates where you have consented or where permitted by law. Every applicable marketing email will include an unsubscribe option. You may also opt out by emailing enquiries@kartingcentral.co.uk. Essential booking and account messages may still be sent after a marketing opt-out.We do not sell or rent mailing lists to third parties.
6. PaymentsPayments may be processed through providers including Stripe, GoCardless or another clearly identified payment service.Payment providers act under their own privacy and security terms.
We may receive limited information from them, including:
Customer name and contact details. Payment status.Transaction reference.Payment method type.Refund or dispute information.We do not use complete payment-card details for marketing purposes.
7. Sharing your informationWe may share necessary information with:
Karting circuits and activity venues. Accommodation providers involved in Kart & Stay bookings.
Payment processors and banking providers.Website-hosting, cloud-storage and email-delivery providers.Customer-support, booking and analytics services.Professional advisers, insurers, regulators or law-enforcement authorities. A purchaser or successor if our business is reorganised or transferred.We only share information reasonably required for the relevant service and require providers to protect it appropriately. Circuit and accommodation partners may operate as independent data controllers for information they receive to fulfil a booking.8. International transfers Some service providers may process information outside the United Kingdom. Where this occurs, we use appropriate safeguards required by UK data-protection law, such as adequacy regulations, recognised contractual protections or equivalent safeguards.
9. Cookies and analyticsOur websites may use:
Essential cookies required for login, security, checkout and booking functions.Preference cookies that remember selections.Analytics cookies that help us understand website usage.Marketing cookies, where enabled with consent.You can manage optional cookies through the available cookie controls or your browser settings. Disabling essential cookies may prevent parts of the website from functioning correctly.
10. Data retentionWe retain personal information only for as long as reasonably necessary.Typical retention periods include:
Transaction and accounting records: generally up to six years after the relevant financial period.Booking and voucher records: for the fulfilment period and a reasonable period afterwards.Customer accounts: while active and for a reasonable period following closure.Enquiries and support correspondence: for as long as needed to resolve the matter and maintain appropriate records.Marketing information: until you unsubscribe, withdraw consent or the information is no longer required.Unsubscribe and suppression records: as necessary to ensure we continue respecting your preference.Information may be retained for longer where required to establish, exercise or defend legal claims.
11. Security We use reasonable technical and organisational safeguards to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.These measures may include:
Restricted administrative access.Password-protected customer accounts.Secure payment providers.Encrypted website connections.Access logging and fraud-prevention controls.Limited access to booking and customer records.No internet-based system can be guaranteed completely secure.
12. Children’s information Karting experiences may include participants under 18.
A parent, guardian or responsible adult should submit booking information on their behalf where appropriate.We only request information reasonably necessary to arrange and safely fulfil the experience. We do not knowingly use children’s personal information for independent marketing without appropriate permission.
13. Your rightsUnder UK data-protection law, you may have the right to:
Request access to your personal information.Ask us to correct inaccurate or incomplete information.Request deletion in certain circumstances. Restrict how information is processed. Object to particular processing, including direct marketing.Request transfer of information you supplied to us.Withdraw consent at any time.Complain about our handling of your information.To exercise your rights, email enquiries@kartingcentral.co.uk. We may request reasonable evidence of identity before responding. You may also complain to the UK Information Commissioner’s Office through ico.org.uk.
14. External websites Our websites may contain links to external circuits, hotels, payment providers, social-media platforms or other services.
Their privacy practices are governed by their own policies, and Karting Central is not responsible for how independent websites process information.
15. Changes to this policyWe may update this policy to reflect changes to our services, technology or legal obligations. The latest version will be posted on our website with its revision date.16. Contact usFor privacy questions, requests or complaints, contact:
Karting Central Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United KingdomEmail: enquiries@kartingcentral.co.uk
